𝔭𝔯𝔬𝔠𝔢𝔰𝔰𝔦𝔫𝔤 + 𝔰𝔥𝔦𝔭𝔭𝔦𝔫𝔤

During special promotions or holiday season we kindly ask for your patience and allow additional time for us to fulfill orders.

xx, Lovestoned Online Shop:

Processing time for stocked items is normally 1 - 3 business days. Processing is not the same as shipping time. Selecting an upgraded shipping option may not decrease the time it takes to process orders, it only speeds up the actual shipping once it has been accepted by the postal service.

Unless otherwise stated, we ship most of our packages from Los Angeles, California through the United States Postal Service. You will receive a tracking number via email. Please allow 24 - 48 hours for them to update tracking history. Sometimes packages are not scanned right away.

Confirm that your shipping address is correct (apartment / unit number, zip code, etc.) before submitting your order. We are not liable for customers inputting the wrong address. If this happens to you, reach out to us as soon as possible. We will change it if the order has not already been sent out to the shipping company.

Please understand that once the mailing company is in possession of your order it is out of our hands; technically we cannot control how or when they deliver. Do reach out to us if you have not received your package.

Per USPS policy, the following time frames are approximate. They are not guaranteed delivery times (even with their Priority service) & are subject to change at any moment by USPS.

Domestic
Standard: 2 - 6 business days
Priority: 1 - 3 business days

International
Standard: 2 - 4 weeks

International customers are responsible for any fees relating to duties, taxes, customs clearance, and any possible delays with transfers from our main carriers to local couriers in your country. At this time we are only shipping internationally to the following: Mexico, Canada, United Kingdom, and Australia.

Each item is inspected and carefully packaged, but if for some reason your order arrives damaged reach out to us via email within 5 days upon delivery & be sure to include a photo with a brief description of the issue.

 

Welders + Supplies:

Welding machines and any other Sunstone products will normally be shipped via UPS within 2-6 business days. You will receive tracking information from us once we receive an update from them. These items ship from Payson, Utah and usually take 1-4 business days to arrive once shipped. If a welder was purchased, please keep up with the tracking status of your order once UPS has shipped it as it will most likely require a signature.

Confirm that your shipping address is correct (apartment / unit number, zip code, etc.) before submitting your order. We are not liable for customers inputting the wrong address. If this happens to you, reach out to us as soon as possible. We will change it if the order has not already been sent out to the shipping company.

Please understand that once the mailing company is in possession of your order it is out of our hands; technically we cannot control how or when they deliver. Do reach out to us if you have not received your package.

International customers are responsible for any fees relating to duties, taxes, customs clearance, and any possible delays with transfers from our main carriers to local couriers in your country. At this time we are only shipping internationally to the following: Mexico, Canada, United Kingdom, and Australia.

Each item is inspected and carefully packaged, but if for some reason your order arrives damaged reach out to us via email within 5 days upon delivery & be sure to include a photo with a brief description of the issue.